For the successful execution of your Video Request the full functionality of the camera and microphone is necessary. If you encounter any problems, simply perform the following checks:

If you are using an external camera and/or microphone, you should check the connection first. Check that all cables are plugged in and that your computer recognizes the device. Try different connection options, such as using a different USB port. To verify the functionality of your external device, you can also try it on another computer. It can also help to search for new drivers on the device's manufacturer's website and install the latest drivers on your computer.

Sometimes it can happen that your camera is used in the background by another program. This must be prevented because two programs cannot access the camera at the same time. To solve the problem, simply close the web page or program that is using the camera. To be on the safe side, you can also restart your browser or computer.

Your browser settings may deny our web app access to your microphone and camera. To check this, proceed as follows:

If a pop-up should appear, allow the Phenom website access to the camera and microphone. Reload the Phenom website - Now it should work!

2. Click on "Go to browser settings".

3. Now go to the advanced settings and scroll to the heading "Website Settings".

4. There you will find the share settings for your camera and microphone.

5. Reload the Phenom website - now everything should work!

If you are using Windows 10 and your camera is still not working, please read this article.