If there is a technical problem when recording your personal videos, you can easily solve it! Just go through the following checklist.
Check 1: Is there enough storage space?
Check in the settings of your smartphone if you have more than 75MB free space.
Check 2: Change camera settings (Android)
With Android smartphones you can change your camera API in the settings. Just go to the settings of the Phenom app. The menu item "Camera API" will appear, where you can switch between API v1 and API v2 as shown in the picture below. Simply use the previously inactive variant and try the video recording again.
Check 3: Restart phone
If you are still encountering issues while recording the interview, please restart your phone and try again.
Check 4: Change to the Browser
If all of this hasn't worked, please change to your mobile Browser (Chrome) or switch to your computer.