Candidate Support | Phenom

Sebastian Niewöhner

Get to know everything about taking the interview on desktop and mobile browsers.

The Interview | Desktop &amp; mobile browser

Find out how to take the interview and what you can expect.

How to take the Interview (Desktop & mobile browser)

Learn how to launch the Phenom web app and which browsers are supported.

Start the Interview on a browser

Find out on which browsers the Phenom web app currently works.

Which browsers are supported?

You have problems opening the web app? Here you can find out how to update your browser.

How do I update my browser?

Get started

Here are some tips to help you troubleshoot error messages in the invitation link process.

Error message when opening the invitation link

Find out here what you need to look out for when recording your interview with Mozilla Firefox.

Mozilla Firefox Browser Settings

Here you will find our tips for solving camera or microphone problems with Opera.

Camera or sound do not work properly (Opera)

Here you will find our tips for solving camera or microphone problems with Google Chrome.

Camera or Sound does not work properly (Google Chrome)

Here you will find our tips for solving camera or microphone problems in Mozilla Firefox.

Camera or sound does not work properly (Mozilla Firefox)

Read this article to understand how you can encounter the camera access error which is usually experienced by Windows 10 and/or Mac users.

Camera not accessible (Windows 10 and Mac)

If your video and audio recordings are not uploading as they should do, you will need to use the File Manager in a few cases.

Video and audio recordings cannot be attached to email (Upload not working)

Our support team is available to answer any questions you may have about the web app and the creation of your interview.

I have another problem, what to do?

Bug fixing

What can I do if I have problems uploading my video and audio recordings?

The interview cannot be uploaded (Desktop & mobile browser)

Upload

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

The Interview | Desktop &amp; mobile browser

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Bug fixing

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The Interview | Desktop & mobile browser